Our Services
Three Services, Each Focused on a Specific Stage of the Records Process
You can engage Anuvia at any point in your records journey. Start with a review, move into coordinating replacements, or prepare your community with the education series. Each service stands on its own.
← Back to HomeOur Methodology
How We Approach Every Engagement
Each Anuvia service follows the same underlying principle: map the territory before attempting to change it. For household engagements, this means understanding what exists before recommending any action. For the community programme, it means grounding each session in the actual documents and offices people will encounter, not a generalised description.
We prepare written deliverables at every stage and keep the scope of our work clearly bounded. We do not drift into advice on financial or legal decisions. Our role is administrative and organisational, and we are precise about that distinction in every client conversation.
Review First
Understand what exists before deciding what to do.
Written Output
Every engagement produces a document you can share and file.
Narrow Scope
Administrative coordination only — no regulated advice.
Honest Timelines
We give realistic estimates and update you when anything changes.
Records Health Check
A structured, on-site review of a household's existing paperwork against a standard document category checklist. The engagement runs approximately two hours at the client's premises, followed by report preparation at our office. The review covers every major document category a retiring household is likely to hold or need, and assesses each item for presence, condition, and storage.
What the Review Covers
- Identification documents: MyKad, birth certificates, marriage certificates
- EPF statements and annual contribution histories
- SOCSO correspondence and benefit records
- Property documents: grants, titles, tenancy or ownership papers
- Insurance policies: life, medical, and any private pension arrangements
- Bank account and financial institution correspondence
- Wills, power of attorney, and related legal instructions if held
What You Receive
- Written report: what was found, what is missing, what needs attention
- Colour-coded household records map in our standard diagram style
- Suggested collection order you can bring to your own adviser
Service Fee
RM 640
Process Steps
- 01Initial phone call to discuss household situation and arrange a convenient time
- 02On-site review at the household's premises, approximately two hours
- 03Report preparation and records map drawing at our office
- 04Delivery of written report and records map, with a brief walkthrough call
What Is Included
- Identification of the correct issuing office for each document
- Preparation of application forms from client-supplied information
- Appointment scheduling and queue attendance where a representative is permitted
- Tracking of each application from submission to arrival
- Written progress updates at each application milestone
- Office fees passed through at cost with receipts attached
Reissuing & Attested Copies Coordination
Support for obtaining replacement copies of documents that have been lost or damaged. This service covers the full administrative pathway from identifying the correct issuing office to tracking the request through to arrival. We prepare application forms, attend where a representative is accepted, and follow each request actively rather than waiting for the client to chase updates.
Typical duration is four to eight weeks from the date of first submission, depending on office response times. Documents that require one to act as a prerequisite for another are flagged in the suggested collection order from the Health Check, so applications can be sequenced correctly.
Fees charged by government offices or registries are entirely separate from our service fee and are passed through to you at the exact cost charged, with official receipts. We provide an estimate of likely office costs before beginning.
Service Fee
RM 1,890
+ office costs at cost with receipts
Community Education Series for Employers and Associations
A programme of four workshops delivered on site for employers, residents' associations, and community groups. Sessions cover the general retirement paperwork process, common document types encountered at retirement, record-keeping habits that reduce administrative effort later, and practical guidance on how to assist an older relative with file organisation. Each session runs 90 minutes for groups of up to forty participants.
Materials are provided in both English and Bahasa Malaysia. A follow-up question session is included after the final workshop, and each participant receives a set of blank checklist templates they can use with their own household files.
The Four Sessions
- 01The Retirement Records Landscape
An overview of the document types a household typically needs at retirement, which offices issue them, and how the pieces relate to each other.
- 02Common Documents in Detail
A closer look at EPF, SOCSO, identification and family registration documents, property records, and insurance policies — what each one looks like and what it is for.
- 03Record-Keeping Habits
Simple, practical approaches to storing and updating household records over time so that documents can be located quickly when needed.
- 04Supporting an Older Relative
Practical guidance for working family members or carers assisting a parent or older relative with their retirement records. Includes a checklist approach and a suggested starting point for that conversation.
Programme Fee
RM 3,950
For groups up to 40 participants, all four sessions
What Participants Receive
- Printed participant booklet in English and Bahasa Malaysia
- Set of blank household checklist templates for immediate use
- Attendance at the follow-up question session after the final workshop
- Written summary of questions raised during the follow-up, distributed to the organiser
Service Comparison
Choosing the Right Starting Point
Each service addresses a different stage of the records process. Use this comparison to identify which one fits your household's or organisation's current situation.
| Records Health Check |
Reissuing Coordination |
Education Series |
|
|---|---|---|---|
| Suitable for individuals / households | |||
| Suitable for employer or community groups | |||
| Produces a written report | |||
| Involves on-site visit | |||
| Includes office queue attendance | |||
| Best if you have not yet reviewed your records |
If you are unsure where to start, enquire and describe your situation — we will suggest the appropriate service.
Shared Standards
Protocols Applied Across All Three Services
Document Security
Client documents brought to any engagement are handled carefully and returned at the close of each session. We do not retain original documents.
Scope Confirmation in Writing
At the start of each engagement, we confirm the scope of the work in writing. This sets out what we will and will not do within the service.
Referral to Qualified Advisers
Where a client's records raise matters requiring financial or legal input, we note these clearly in our reports and encourage the client to seek appropriate professional advice.
Personal Data Protocols
Information shared with us in the course of an engagement is handled in accordance with our privacy policy and used only for the purposes of delivering the agreed service.
Receipt-Backed Cost Pass-Through
Any cost incurred at a third-party office on a client's behalf is supported by an official receipt and passed through at exact cost. We do not mark up third-party charges.
Realistic Timeline Estimates
We provide estimates based on current experience with issuing office response times. When timelines shift, we inform the client promptly and without waiting to be asked.
Get Started
Enquire About Any Service
Describe your situation briefly and we will let you know which service fits best, or whether a combination makes sense. No obligation to proceed.
Send an Enquiry